Unless otherwise advised by you, our client, we will deliver your Products to the delivery address indicated on your tax invoice.
If no-one is available to take delivery of your Products, our carrier will leave a card requesting you to telephone and arrange a suitable time and date for delivery. We reserve the right to pass on any redelivery fees charged by our carrier in circumstances where they have attempted delivery during normal business hours and have not been able to make delivery due to factors beyond their control.
We will use our reasonable endeavours to deliver your Products to you within 5 working days of the date of receiving payment, however, we do not guarantee that we will deliver within this time frame.
Your products are generally not insured against loss while in transit to you.
If you receive the product in poor packaging condition, you have the right to refuse acceptance.
If Displays 2 Go requests my personal information during the refund or exchange process, what do they do with the information?
We will use your details and order information, including billing and delivery address, email address and phone number for the fulfilment of your order. This includes refunds or exchanges, where our processes are designed to comply with fraud identification.
For your protection and peace of mind, our policies and procedures ensure that all personal information no matter how or where it is obtained is handled sensitively, securely and in accordance with the National Privacy Principles set out in the Commonwealth Privacy Act 1988.